The Owner

Always Stylish is owned by Lisa O’Shaughnessy Limited  a company registered in England and Wales under registration number 06776678.   

The Client

The Client is understood to be over the age of 18 or a minor with a guardian/parent. The owner reserves the right to check that the client meets the necessary requirements to contract and if not, to refrain from providing the service.

Appointments

Personal Styling Hours:

• Monday to Friday: Appointments are available from 10am, with the last appointment starting at 2pm or 3pm for London-based clients. Start times will vary for clients outside London.

• Saturday: Appointments are available between 10am and 2pm.

• Sunday: Appointments may be offered where feasible, subject to a 20% surcharge.

Two-hour appointments are available only for event styling or top-up shopping for clients who have used my services within the previous 12 months. All other appointments have a minimum duration of three hours.

Payment Terms

To secure an appointment, the following payment terms apply:

• Bookings made less than 8 weeks in advance: Full payment is required in advance of the booking.

• Bookings made 8 weeks or more in advance: A 50% deposit is required. The deposit is non-refundable if the client cancels the appointment, but can be transferred to a rescheduled appointment. The deposit is applied towards the total service cost, which must be paid in full 1 week before the appointment date.

• Friday, Saturday and Sunday appointments: These appointments are in very high demand, so full payment is always required in advance, regardless of the booking timeframe. If you need to reschedule an appointment booked on one of these days, an alternative Friday, Saturday or Sunday appointment cannot be guaranteed and will be subject to availability.

• Extra hours: Additional hours are payable within 24 hours following the appointment.

Location & Travel

Wardrobe edits within London Zones 1–5 are covered by the stated service price. Appointments outside London Zones 1–5 will incur the cost of the train fare and, where required, a taxi to and from the appointment location. Plus accomodation costs if overseas.

Rescheduling & Cancellations

If you need to cancel or reschedule an appointment, please provide at least 48 hours’ notice. A £150 rescheduling fee may apply where less than 48 hours’ notice is given. This fee will be waived in cases of illness, injury or pregnancy.

Full payments are non-refundable once an appointment date has been booked. Where a client has paid a deposit, the deposit is non-refundable if the appointment is cancelled, but can be transferred to a rescheduled appointment in accordance with the Payment Terms.

If an appointment needs to be cancelled by the owner, you will be offered the option to reschedule or receive a full refund. Any refund will be processed within 24 hours and returned directly to the original purchaser.

The owner reserves the right to cancel future appointments without refund if a client repeatedly cancels or reschedules.

Method Of Payment

You can pay by Apple Pay, Debit, Credit Card or PayPal through the website. Alternatively the owner will take BACS transfer, International BACS transfer, Wise and Western Union. Reasonable care is taken, in so far as it is in our power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part the owner cannot be held liable for any loss you may suffer, if our third party procures unauthorised access to any data you provide when accessing or ordering from the site. 

personal shopping outfit guides

Purchases from previous shopping or wardrobe styling appointments are automatically integrated with a new shopping appointment only where you have worked with me within the previous 12 months. Otherwise, a £150 surcharge applies for integrating up to 10 items.

Gift Vouchers

Personal styling gift experiences are valid for 12 months from the date of issue and are available during the following times:

• Monday to Friday: 10am to 3pm, with the last appointment starting at 3pm for London-based clients. Start times may vary for clients outside London.

• Saturday: 10am to 2pm.

Extensions may be granted in exceptional circumstances, such as pregnancy or serious illness. After the initial 12-month validity period, a £150 rescheduling fee will apply unless an extension has been agreed due to exceptional circumstances.

Specific days, dates or times cannot be guaranteed unless booked in advance.

If the recipient finds the personal styling gift voucher unsuitable, a refund may be requested within 28 days of purchase, subject to a £50 administration fee. Any refund will be returned to the original purchaser.

Refunds will not be issued where:

• More than 28 days have passed since the date of purchase. For Christmas gifts, the 28-day period begins on 25 December.

• The recipient has contacted Lisa O’Shaughnessy to initiate the booking process.

• A date has already been scheduled for the styling session.

The recipient of the gift voucher is the styling client, unless the recipient is a minor. All information relating to the styling service will remain between the owner and the styling client and will not be shared with the original purchaser or any other person without the styling client’s agreement.

Concierge Styling

For concierge styling appointments, the agreed shopping budget must be provided in advance. The owner will purchase selected items on the client’s behalf, based on their requirements and agreed shopping brief, and bring the items directly to the client’s home, hotel or office for them to try on.

Purchases will be made within the agreed shopping budget. Any additional purchases requested by the client will require further payment before purchase. Any unused shopping budget will be refunded following the appointment.

Any taxi or other transport costs incurred in providing the concierge service are payable by the client.

Where items need to be returned, refunds will be processed in accordance with the retailer’s return policy. Any refund received for an item purchased on the client’s behalf will be returned to the client, less any non-refundable delivery or other applicable charges.

Online E-Styling

When engaging in online styling services, the client acknowledges that the style suggestions provided are based on the information they have shared. If the recommended items do not fit or suit the client upon arrival, alternative products can be suggested.

If the client is dissatisfied with the styling images provided, this will be discussed with Lisa O’Shaughnessy to determine whether adjustments to the looks are appropriate.

The client understands that the stylist’s role is to use their expertise to propose ideas and styles that the client may not have considered or visualised for themselves.

Covid

If you are required to quarantine due to contracting Covid your appointment will be rescheduled once with no extra cost.

Third-Party Services

Occasionally, third-party services, such as couriers or alteration services, may be used to deliver or modify items for clients. While the owner takes care when recommending and coordinating these services, she is not responsible for any damage, delays, errors or other issues arising from the actions of third-party providers. Clients are responsible for reviewing and accepting the terms and policies of any third-party service they choose to use.

Belongings

Clients are responsible for their belongings during the course of a personal shopping experience. The owner does not accept responsibility for any lost property during the course of personal shopping sessions.

Post-Session Support

After your personal styling session, you are welcome to get in touch with any questions about your personal styling via text, email or WhatsApp. Please note that the owner is unable to take phone calls during client appointments.

Advice will not be provided on items purchased independently by the client after the personal shopping session.

Contact

If you have any questions about the T&C’s, You can email: lisa@alwaysstylish.co.uk